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| Q1: I am really a beginner to this kind of video conversion tools. It is hard for me to understand the way to use your program. Is it possible to offer me a simple way? |
| A: In the V3.1, we provide a Wizard for beginners, which is quite easy and convenient. You can run it by the shortcut for Wizard from desktop after installation. In each step, it has clear description about what to do, guiding the conversion job. And also, our program can be run in normal and Wizard modes simultaneously, performing different conversion jobs. |
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| Q2: I want to change some settings of conversion. Where can I find them? |
| A: All the settings of the software can be found on the right panel of the main interface. After you highlight the file you load and select the output format, the settings that can be changed will be active, such as the "Frame Rate? "Sample Rate? and "Video/Audio Bit rate?and so on. Some of them are in dropdown lists and some of them can be changed just by entering a concrete number. In the Wizard, you can reach them in the fourth step, "Select Profile? by clicking "Advanced Settings? |
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| Q3: I have found those setting items. But I wonder whether I can set them as I like? Are there any limitations in the iPhone conversion? |
| A: Since iPhone has strictly limitation on resolution, you must not change the Video Size value that we have offered for each profile in the conversion job. If you want to modify Video Bit Rate setting, you can only use the values that we have offered in the list. If you enter other values into the item, the output file will not be played properly on your iPhone, or even iTunes will not accept the file. |
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| Q4: I have a video file. I hope that it is in a new name after conversion. But it would be not convenient for me to rename the output files each time after conversion. Is your program able to help me with this issue? |
| A: No problem. On the right panel of the main interface, you can find an item called "File name? After your file is loaded, please highlight it in the program. And then, enter the name you want for the final output file in this field and press "Enter?to confirm. After the conversion is done, the content you input for this field will be the title of the output file. |
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| Q5: What about if I convert a file into same format several times saving in the same output folder without setting different output names respectively? Will your program just overwrite the previous conversion? It will be nice if it can save the output files in different titles automatically. |
| A: Xilisoft iPhone Video Converter V3.1 can do this job. Please open "Tools-Preference?and select "Not Overwrite?there. Generally, it is the default option. For example, if your file is called "movie.3gp?and you want to convert it to AVI format, after the first conversion job, the output file will be named as "movie.avi? If you do the same conversion job again, our program will generate a file, called "movie-0.avi? And also, if you perform a third conversion, the third output file will be "movie-1.avi? It means it will produce files in different titles each time in this way. |
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| Q6: I can see many profile options in the Profile list that you have offered. But I am not sure which one is the best that I should choose. Could you please tell me the differences between those profile options? |
| A: Actually, different profiles that we offered represent different output qualities. For most of profiles, you can notice the different default settings on Video Size and Video Bit Rate. Generally, the higher values you set for those two items, the better qualities you will get after the conversion, as well as the output file size. If you want to get the best quality, regardless of its file size, you'd better select "iPhone MPEG-4 Wide Screen?profile. |
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| Q7: I notice that you add an item in the "File?menu of the program, "Add DirectShow Files? What does it do? It seems that it is the same with "Add? which just load the files into the program. |
| A: In the V3.1, we add DirectShow decoder into the program, which provides a much more stable way to decode Microsoft files. If you load a Microsoft file into the program by DirectShow option, it will be converted better than common way. For example, for some WMV files, the output would be not sync sometimes. But that will not happen if you load them by DirectShow option. |
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| Q8: According to the description of Apple, iPhone should be able to support H.264 playback. But it seems that I can not find such a corresponding profile in your program. Why? |
| A: Our program can not support H.264 playback on iPhone currently. And we are working hard on this issue now. In the next upgrade, we would be able to support H.264 playback. |
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| Q9: What is the best audio format to be played on iPhone? I can see that you offer three formats, MP3, WAV and M4A. I'd like to know which one can provide better quality. |
| A: MP3 would be more popular than others and it can be recognized by many devices besides iPhone. But since it is a compressed format, its quality is not as good as that of M4A. So if you want to get better quality, you'd better select M4A. Generally, we do not recommend WAV format since it is too large. |
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| Q10: Where can I found the output files after the conversion? |
| A: After our software shows "complete?for the conversion job, please click "Open?button which can be found at the bottom of the main interface. You will reach the destination folder directly, where you will find the output files for your conversion job. Generally, the default destination folder for our program is "C:\Temp? |
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| Q11: When I play the loaded files in your program, I found that the video quality is not good enough and even the audio is not OK sometimes. Will it affect the final output files? |
| A: Our software is just a conversion tool. The preview function would be limited by certain files which are not in common codec. So the preview of the original file would not be perfect in certain conditions. But it will not affect the conversion, which means the output file should still be OK. |
| Q12: After the conversion is done, how can I put the output files into my iPhone so that I can enjoy them? |
| A: First of all, you must download the latest version of iTunes from www.apple.com. And then, you need load the MP4 movie into the "Library?of the iTunes. You will find it in the "Movie?list after that. Connect your iPhone with your PC via USB cable so that the device will be recognized by iTunes. After that, you can "SYNC?the movie into iPhone following its detail instruction. Actually, the way to import file into iPhone is the same as that of iPod. |
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| Q13: I have many files to convert. How can I import them simultaneously? It means I want to import many files by one time. |
| A: You'd better put all your files into one folder and open it with our software. Multi-selection is available by pressing "CTRL" key and highlighting them at the same time. Actually, our software supports "dragging to load? It means you can select all the files you want to convert in the Windows and then drag them into the program. Our software will get them loaded automatically. It is quite convenient. But in the Wizard, you can only load files into the program one by one since you can only highlight one file each time. |
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| Q14: After I make some proper modifications on settings, is it possible to save it as a single profile so that I can use it directly each time? |
| A: It can be done by the "Save As?button. After you finish the modifications, please click this button and finish other jobs following instructions. After the profile is created, you can delete or re-name it as you like. But you can not do that in the Wizard since it is an advanced option. |
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| Q15: I have tried to sync the output files into iPhones through iTunes. But it seems that iTunes refuses to accept them. It gives me the message that the file can not be played in iTunes. Why? |
| A: You'd better check the output file by playing it in the QuickTime. If it can be played well in the QuickTime, it would be the problem caused by your output settings. Please check the Video and Audio Bit Rate settings in the conversion job. As we have mentioned in the Q3 above, if you did not use the value that we have offered for those two items, iTunes will not accept the file. |
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| Q16: I just want a clip/segment of my video files. Is it possible? |
| A: Yes. You need set "Start Time" and "Duration" to get the clip you want. First of all, you should highlight the loaded file in the program. And then enter correct values for "Start Time" and "Duration", which can be found on the right panel of the interface For example, if you want a 3-minute clip from the 10 minutes of the whole movie, please enter "00:10:00" for "Start Time" and "00:03:00" for "Duration". It will be much easier for you to finish a clip encoding in the Wizard. You just need to set start point and end point before you start conversion. |
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| Q17: After the conversion to certain audio formats is done, I found that the output audio files always skip. It means there are always some short breaks during playback. How to correct it? |
| A: Maybe you have set a smaller value for audio bit rate. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result. |
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| Q18: I want to convert some VOB files, which I load into the program from the "Video_TS?folder of a standard DVD. But I either get a "Fail?notice or a bad, not complete conversion result. Why? |
| A: Our software, Xilisoft iPhone Video Converter, is just a video conversion tool, so it will not do a good job on DVD conversion. If you can remove the encryption of the DVD by other third-party program, such as DVD Decryptor, our software will be able to convert the decrypted VOB files. But if you want to convert DVDs directly, you can try our DVD tools, such as Xilisoft DVD to iPhone Converter, which can convert DVDs including the protected ones directly into media files playable on your iPhone. |
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Guide: how to download movie into iPhone, how to convert AVI, MPEG, WMV, MOV, RM, RMVB, DivX, ASF, VOB, 3GP, APE to iPhone MP4, MPEG-4 video? |
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