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Q: How to purchase and register your software? |
| A: Find which product you like on our website - Free download product to have a try - Click Buy Now button and finish your order - The license info will be sent to you via Email within one business day - Enter the license code and your name in the registration window to register it. How to register: Please click "Enter License Code..." in Help menu, enter your user name, copy and paste your license code in the corresponding box, and then press the "OK" button. Please note don't add any blank before or after the code. After that, you can get the full software. |
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Q: If I purchase your software, can I upgrade it for free in the future?
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| A: Yes, we provide free upgrade within the certain version. Please keep an eye on our site to get upgrade info. If it is free upgrade, please download the updated version and register it using you old version license code. |
Q: Can I try your products before purchasing it? |
| A: Yes, you can. Our products can be free tried before purchasing it. Please download what you like from our website, and then install it. Please ignore the registration request, and directly click OK button, then you can try it. In the trial version, we only limit the ripping time, but not the functionality. |
Q: How long will I receive my license code after finishing the order? |
| A: In general, users will receive the license codes which are sent automatically by our registration agent Emetrix within a few minutes or hours after their orders. However, sometimes for some reasons, for example, maybe user's Email service provider rejects Emails from Emetrix, so the codes can not be sent to users. If you have not received your license information after your purchase, please send email to our Sales Team sales@xilisoft.com to get assistance. They will find your order information and send your license information to you soon. |
Q: I like several products, can I get a discount if I purchase these products? |
| A: Yes, you can. Please visit http://www.xilisoft.com/discount-packs.html. We provide some discount packs for our customers here. |
| General introduction of all popular multimedia formats: |
| Glossary 1 |
DV, DVD, VOB, ISO, VCD, SVCD, XVCD, VHS, CD, CDA, DAT, DTS etc. |
| Glossary 2 |
3GP, ASF, AVI, MPEG, QuickTime, MOV, RM, WMV, DivX, XviD etc. |
| Glossary 3 |
AAC, M4A, M4P, OGG, MP3, ID3 Tag, WMA, WAV, OGG Vorbis etc. |
| Glossary 4 |
NTSC, PAL, ASX, Region, Codec, Streaming, DRM |
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Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.
We promise to our customers that we will deal with emails within after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.
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